Code of Practice

Code of Practice on Complaint Handling and Dispute Resolution

The BestEverDeals Group Ltd is an independent company that delivers communications services to domestic and business customers across the UK.

We take full responsibility for the services we deliver to our customers. Where problems arise, we will liaise with our suppliers and work to resolve them as quickly as possible.

How to Contact Us

If you wish to make a complaint, you can contact us through any of the following methods:

• Phone: 0330 320 3331
• Email: complaints@besteverdealsgroup.co.uk
• Mail: The Belfry, 4400 Parkway, Whiteley, Fareham PO15 7FJ

Complaint Handling Process

Phone Complaints

When you contact us by phone, our advisors will attempt to resolve your complaint in real time. To protect your privacy, we may need to verify your identity before discussing account details.

Written Complaints

If you write to us, we will acknowledge receipt of your complaint, provide you with a point of contact, and outline the timescales for our next response.

Resolution Timeline

We aim to resolve all complaints within 10 working days. However, some complaints may be more complex and require additional time. If at any stage you are unhappy with the way your complaint is being handled, you may ask for it to be escalated to a manager or the Managing Director.

External Dispute Resolution

If your complaint remains unresolved after 8 weeks from the date you first contacted us, or if you receive a "deadlock" letter from us, you may seek assistance from the Communications Ombudsman.

Other Useful Addresses