IT Services Terms

1. Scope of Services

This document outlines the specific terms and conditions governing the provision of Managed IT Services, Cloud Infrastructure, and Cyber Security solutions provided by The BestEverDeals Group. These terms apply in addition to our general Terms & Conditions.

2. Service Level Agreements (SLA)

We commit to providing a high standard of service. Our standard SLAs include:

• Critical Priority: 1-hour response, 4-hour target resolution.
• High Priority: 2-hour response, 8-hour target resolution.
• Normal Priority: 4-hour response, 24-hour target resolution.
• Uptime Guarantee: 99.9% uptime for hosted infrastructure services.

3. Client Obligations

To enable us to provide the IT Services effectively, you agree to grant us necessary access to your systems, provide requested information in a timely manner, and ensure that your staff comply with reasonable technical instructions provided by our support desk.

4. Data Backup and Security

While we implement robust security measures and backup protocols as part of our managed services, the ultimate responsibility for data retention policies and compliance rests with the client, unless a specific managed backup add-on contract is in place.